Frequently Asked Questions

For the convenience of our guests, we recommend checking in remotely using a key safe. This allows guests as much flexibility as needed in terms of checking in as soon as possible.

There is no need for a long-term contract with us, you can withdraw from our services at any time. However, there is an agreement between you and our company on what services we will provide for you and the customer. Although, there is no official contract tied to our services, we would still ask you to respect the existing bookings made during our management.

Short-term letting means that you are renting out your property for a shorter period of time in order to generate extra income. This method of management gives you the opportunity to earn extra money while having more access to your property.

Prior to renting out the property we will ensure that all guests are screened for any previous antisocial and problematic behaviour that could indicate that they will be neglectful to the property. However, in the rare case that for any reason there has been damage done to the property by guests we will dispute this with them and cover the costs associated with the damage through the guest deposit which is collected before they have access to the property.

No, a cleaning service can be arranged without a formal contract. However, we usually arrange a non-formal, frequency agreement for our cleaning services with customers if that is something that they want as it is not a requirement. This cleaning frequency arrangement allows the customer to adjust the frequency to their individual needs. This arrangement can be changed at any time by the client to a different arrangement as long as we have confirmed staff availability for the new arrangement and as long as there is atleast 24 hours till the cleaning appointment.

Eco-friendly cleaning is the same as regular cleaning except we use eco-friendly products while performing the clean. Due to the price difference of eco-friendly products eco-friendly cleaning is not a requirement for our services. However we greatly encourage eco-friendly cleaning as the eco-friendly products we use go a long way for the environment!

Yes, we bring our own cleaning products at the clients request, the price of the cleaning service will depend on whether you would like us to bring our own supplies or whether you would like us to use the cleaning supplies at your chosen property, so we recommend consulting us before booking an appointment.

A first visit from us may be a consultation visit before a cleaning visit, this would consist of a consultant visiting the property and evaluating it. After a quick evaluation of the property the consultant would discuss with the client, the amount of time needed to perform the service and how much this would cost. During a first cleaning visit, the rubicall cleaner(s) will perform the full service which had been agreed upon in the consulation visit. After finishing the service the rubicall cleaner(s) will leave the property in a secure way which would have been discussed in the consultation. If for some reason a consultation was not possible and the property is to be cleaned for the first time, the cleaner(s) will arive 10 minutes before the scheduled time. This is to make sure the cleaning service is properly discussed with the client so that nothing is missed, however this will add 10 minutes to the cleaning service (paid).

There are no requirements before a cleaning visit. In the case that the property is cluttered we recommend decluttering any areas which are to be cleaned as part of the service. In the case that the client is not present on the day of the service we ask that the client provides us with information on how to get into the property (location of keys, access codes). We would also ask for information on how to leave the property and where to place any keys if applicable.

This depends on the availability of staff, however we do try to keep the same staff member assigned to each property everytime the property is scheduled to be cleaned. If a staff member is on leave for any reason (sick leave, holidays), then a different member of staff will clean your property for the time your usual cleaner is away. We will contact you and notify you of any changes to your cleaning visits in advance to make sure you are comfortable with these changes.

The cost of a service will depend on the size, type and condition of a property. The cost of the service will be given at the end of a consulatation visit, before the first cleaning visit.

It is not necessary for the client to be present at the cleaning service, however it is up to the discretion of the client whether they wish to be present. Before the cleaner(s) travels to your property, we must have full knowledge on how to get in and out of the property securely.

Yes you certainly can as long as you inform us at least 24 hours before the appointment. Cleaning appointments cancelled less than 24 hours before an arranged cleaning visit will be subject to a cancellation fee of £10. Cancellations made more than 24 hours till the arranged clean will not face a cancellation fee.

Our mission at Rubicall is provide a service which will make the client happy each and everytime we clean their property. If for some reason you are not happy with the service you have been provided with, we advise you to speak immediately to the cleaner assigned to your property (If they are still there). Hopefully the issue can be solved at the scene if it is not too major. If however the issue is more serious and requires further attention, we encourage you to contact us immediately using our methods of communication provided on our 'Contact' webpage.

Yes, we are able to issue gift vouchers for our cleaning services. You can request gift vouchers through our contact form and through the various methods of contact we have listed on our 'Contact' webpage.

Payment for our services will need to be paid once the service has been fully completed. We accept payment through bank transfers or cash, for reoccuring customers we will discuss and agree upon a date which regular payments will be made.